Services / Maintenance, Support & Manpower / Web & Mobile Maintenance Services
Web & Mobile Maintenance
Services that
Keep Your Business Running
Comprehensive
Web & Mobile Maintenance Services Tailored to
Your Business
Don’t let technical issues hold you back. Webpuppies’ maintenance services are designed to keep your digital assets running smoothly, allowing you to focus on what really matters—growing your business.
Frequent Website Downtime?
Losing customers due to unexpected downtime? Our 24/7 monitoring ensures your website stays online, so you never miss an opportunity.
Frequent Website Downtime?
Losing customers due to unexpected downtime? Our 24/7 monitoring ensures your website stays online, so you never miss an opportunity.
Slow-Loading Mobile Apps?
Sluggish apps frustrate users and hurt engagement. We optimise your mobile applications for peak performance.
Bloated Operational Costs?
Rising costs are cutting into your margins. AI-driven optimisation from Webpuppies helps slash costs and improve resource allocation.
Difficulty Predicting Market Trends?
Our AI forecasting models provide accurate predictions for informed decision-making.
Slow-Loading Mobile Apps?
We optimise your mobile applications for peak performance.
Outdated Security Measures?
Cyber threats are constantly evolving. Our regular security updates keep your digital assets protected against the latest vulnerabilities.
Difficulty Managing Multiple Platforms?
Too many platforms to manage? Our comprehensive maintenance services streamline everything, making your tech stack easier to handle.
Stop letting tech issues hold you back. With Webpuppies, you’ll enjoy seamless operations, top-notch security, and a
digital presence that’s always up to date—so you can focus on scaling your business.
Our Web & Mobile Maintenance Services
Proven Strategies for Digital Asset Longevity and Performance
Responsive Tech Support & Troubleshooting
Regular Code Reviews & Updates
Flexible Service Level Agreements (SLAs)
Security Patches & Enhancements
How We Work
We Deliver Exceptional Maintenance Solutions
01
Tech Support & Troubleshooting
We provide swift resolution for technical issues and liaise with third-party providers to resolve compatibility errors and downtime.
02
Code Review & Adoption
Our team assesses your existing codebase, recommends improvements, and takes full responsibility for ongoing maintenance and enhancements.
03
Periodic Updates
We perform regular updates for software, CMS, plugins, and mobile app builds to keep your digital assets current and secure.
04
Customization & Integration
We tailor AI tools to your specific requirements and ensure smooth integration with your existing systems.
05
Security Patches & Monitoring
We implement regular security patches and conduct vulnerability assessments to protect your digital properties from threats.
06
Service Requests & Enhancements
Our automated ticketing system ensures efficient handling of all service requests, tailored to your organization’s unique needs.
07
Hosting & Infrastructure Management
We manage your website/application hosting and infrastructure, allowing you to focus on your core business priorities.
Why Us
Why Partner with Webpuppies for Web & Mobile Maintenance?
24/7 Monitoring for Maximum Uptime
Enhanced Performance Across All Platforms
Proactive Security to Protect Against Cyber Threats
Cost-Efficient Maintenance and Support
Flexible SLAs Tailored to Your Business
Web & Mobile Maintenance Case Studies
CooperVision
Comprehensive Maintenance for Digital Assets
Webpuppies manages CooperVision’s digital assets, supporting content updates, resolving technical issues, and maintaining APAC-wide initiatives. Our tailored retainer service ensures CooperVision’s digital presence stays effective and secure.
NETS
Reliable E-Commerce Plugin Maintenance
Webpuppies provides ongoing maintenance and support for NETS, keeping their e-commerce plugins on platforms like WooCommerce and Magento up-to-date and functioning seamlessly. This partnership allows NETS to focus on growth while we ensure plugin stability.
Web & Mobile Maintenance FAQs
What's included in your maintenance packages?
Our maintenance packages are comprehensive and can be tailored to your specific needs. They typically include:
- Tech support and troubleshooting
- Code review and adoption
- Periodic updates for software, CMS, and plugins
- Security patches and updates
- Service requests and enhancements
- Application monitoring (for advanced packages)
- Hosting and infrastructure management
We offer various service level agreements (SLAs) with response times ranging from 15 minutes to 8 hours, depending on your requirements.
How do you ensure the security of our digital assets?
Security is a top priority in all our maintenance services. Here’s how we ensure the protection of your digital assets:
- Regular security patches and updates
- Vulnerability assessments and penetration testing
- 24/7 application monitoring (for advanced security packages)
- Implementation of best-in-class security measures
- Compliance with relevant data protection regulations
- Regular security audits and documentation
We understand the critical nature of digital security and work tirelessly to keep your assets protected against evolving threats.
Can you take over maintenance for a project developed by another team?
Absolutely. We specialize in code review and adoption for projects developed in-house or by third parties. Our process includes:
- Comprehensive code review
- Assessment of code quality and scalability
- Recommendations for improvements
- Full adoption of the codebase upon approval
- Ongoing maintenance and enhancements
This allows us to seamlessly take over projects and ensure their continued success and development.
What kind of response times can we expect for issues?
We offer flexible Service Level Agreements (SLAs) to meet various business needs. Our response time options include:
- 15-Minute Response time
- 30-Minute Response time
- 4-Hour Response time
- 8-Hour Response time
Our team can help you choose the SLA that best fits your requirements and ensures you receive the high-quality service you expect from Webpuppies.
How do you handle service requests and enhancements?
We have an automated, well-defined process for handling service requests:
- Ticketing system for easy submission and tracking
- Regular updates on request status
- Customized workflow to suit your organizational structure
- Clear communication throughout the process
Our account manager will work with you to define a service request flow that’s convenient, suits your working style, and meets your specific requirements.
