Streamlining Procurement: Thermo Fisher’s E-Commerce Integration Success

Client

ThermoFisher

Singapore

Client Details

Thermo Fisher Scientific, a global leader in scientific instruments, consumables, and services, aimed to enhance its e-commerce platform by integrating it with key procurement systems, creating a seamless shopping experience for its customers.

The Challenge

Enhancing E-Commerce with Procurement Integrations

Thermo Fisher needed to:

Integrate their Magento e-commerce platform with four major procurement systems: Coupa, Ariba, PunchOut2Go, and SAP ERP
Provide seamless access to product catalogs, enabling direct ordering within procurement platforms
Streamline data transfer to improve accuracy and efficiency in order management

The Webpuppies Solution

Comprehensive Procurement Integration

Webpuppies delivered a full suite of integration solutions tailored for Thermo Fisher’s procurement needs:

Coupa Integration

Enabled customers to access Thermo Fisher’s product catalog directly within Coupa, facilitating efficient searching and ordering without leaving the Coupa platform

Ariba Integration

Integrated the e-commerce system with Ariba, facilitating a smooth shopping experience for customers who manage procurement activities within Ariba

PunchOut2Go Integration

Supported connection with various procurement systems through PunchOut2Go, allowing direct shopping cart creation and order placement to minimise manual data entry

SAP ERP Integration

Integrated SAP ERP to provide real-time access to product details, pricing, and availability, ensuring accurate, timely order processing across platforms

The Results

A Streamlined and Efficient Procurement Process

The integration delivered by Webpuppies led to impressive outcomes:

Seamless Access for Customers: Users could now easily access product catalogs and place orders within their chosen procurement platforms.
Enhanced Efficiency: Automated data transfers reduced errors and enabled accurate, prompt order processing.
Improved User Experience: The streamlined procurement journey fostered greater customer satisfaction and increased sales.

The outcome? A fully integrated e-commerce experience aligned with Thermo Fisher’s dedication to customer-centric solutions.

The Impact

Enhancing Customer Satisfaction Through Integration

Webpuppies’ work with Thermo Fisher created a positive, lasting impact:

Optimised Procurement Processes: Simplified ordering and data transfer streamlined procurement tasks and boosted efficiency.
Increased Sales and Engagement: A smoother user experience improved customer satisfaction and drove sales growth.
Scalable Solution: The flexible integrations set the stage for future enhancements and market expansion, supporting Thermo Fisher’s long-term growth.

The Webpuppies Difference

Through their partnership with Webpuppies, Thermo Fisher achieved a streamlined procurement process that fosters growth and strengthens customer relationships. This case study demonstrates Webpuppies’ unique strengths in:

Executing Complex Procurement Integrations

Enhancing User Experience Through Automation

Building Scalable Solutions for Future Growth

Commitment to Customer-Centric Solutions

Related Projects

MyRepublic

Increasing Conversions with a Region-Specific, User-Friendly Website

See how we helped MyRepublic create an intuitive, multi-regional website that boosted engagement and conversions.

Ron Kaufman

Merging Two Websites into One Seamless Platform

Find out how we helped Ron Kaufman, one of the world’s leading customer service keynote speakers, integrate his two websites into one seamless platform for a better user experience.

Digital Experience & Development

AI & Emerging Technologies

IT Infrastructure & Security

Maintenance, Support & Manpower