E-Commerce Management for Fisher Scientific

Client

Singapore

Client Details

Fisher Scientific, a prominent provider of scientific equipment and services in Singapore, aimed to optimise their e-commerce operations. To achieve this, they needed expert management of their Magento-based platform, but traditional staffing methods were proving inadequate.

The Challenge

Ensuring a High-Performing E-Commerce Team

Fisher Scientific faced several critical issues in managing their e-commerce platform:

High attrition rates in digital roles, especially for specialized skills like Magento development
Difficulty in attracting and retaining talent for ongoing platform enhancements and management
Increased costs due to frequent hiring and training processes
Time-consuming product updates, inventory management, and data management tasks

These challenges were hindering Fisher Scientific’s ability to focus on their core business and efficiently run their e-commerce operations.

The Webpuppies Solution

Expert-Led E-Commerce Management

Webpuppies delivered a comprehensive solution to optimise Fisher Scientific’s e-commerce operations:

Dedicated Magento Team

Assembled a specialised team for seamless platform management and development.

All-in-One E-Commerce Management

Managed product updates, inventory, data handling, and system maintenance with precision.

Talent Retention Strategy

Implemented effective measures to ensure low turnover, with a 12-month free replacement guarantee.

Seamless Integration

Aligned smoothly with Fisher Scientific's processes, enhancing collaboration with their internal teams.

The Results

Efficiency and Cost-Effectiveness Delivered

Webpuppies’ approach drove impactful results for Fisher Scientific:

75% Cost Reduction: Streamlined talent acquisition and management, cutting costs significantly.
Consistent Platform Performance: Ensured timely updates, smooth integration, and uninterrupted e-commerce operations.
Enhanced Flexibility: Enabled rapid platform enhancements with no downtime or delays.
Ongoing Support: Provided continuous, reliable assistance that aligned seamlessly with Fisher Scientific’s internal workflows.

The Impact

Empowering Growth Beyond E-Commerce Management

The partnership between Webpuppies and Fisher Scientific yielded benefits far beyond basic e-commerce management:

Focus on Core Business: Fisher Scientific could concentrate on business growth while Webpuppies handled their Magento platform and technical resource management.
Zero Downtime: Seamless handling of all technical and talent management responsibilities resulted in uninterrupted e-commerce operations.
Operational Efficiency: Enhanced ability to manage the e-commerce platform effectively, increasing overall efficiency.
Future-Proofing: The high-caliber team enabled Fisher Scientific to scale future e-commerce projects confidently.

The Webpuppies Difference

This case study demonstrates Webpuppies’ unique value proposition:

Deep expertise in Magento and e-commerce management

Innovative approach to talent retention and management

Commitment to long-term client success

Ability to deliver tangible, measurable results

Project Gallery

Related Projects

MyRepublic

Increasing Conversions with a Region-Specific, User-Friendly Website

See how we helped MyRepublic create an intuitive, multi-regional website that boosted engagement and conversions.

Ron Kaufman

Merging Two Websites into One Seamless Platform

Find out how we helped Ron Kaufman, one of the world’s leading customer service keynote speakers, integrate his two websites into one seamless platform for a better user experience.

Digital Experience & Development

AI & Emerging Technologies

IT Infrastructure & Security

Maintenance, Support & Manpower