Ensuring Reliable Digital Maintenance for CooperVision

Client

CooperVision

Singapore

Client Details

CooperVision, a global leader in contact lens manufacturing, sought an expert digital partner to provide ongoing website maintenance and technical support. Webpuppies was engaged to manage CooperVision’s digital assets and ensure seamless operation across APAC.

The Challenge

Consistent, Scalable Maintenance and Technical Support

CooperVision required a maintenance solution that could:

Offer seamless content and design updates across its APAC digital platforms
Provide ongoing technical support and issue resolution for website functionalities
Manage digital assets and retain campaign data for streamlined future access
Support accessibility and UX enhancements to meet evolving customer expectations

These challenges were essential to maintaining CooperVision’s strong digital presence and ensuring an optimal user experience across markets.

The Webpuppies Solution

Comprehensive Digital Maintenance Services

Webpuppies provided a tailored maintenance package, which included:

Content and Design Updates

Ensured timely content, ad-hoc development, and design updates to keep the site fresh and relevant

Technical Support and Troubleshooting

Resolved technical issues swiftly, addressing user enquiries and preventing downtime

Digital Asset Management

Managed and retained valuable campaign data, allowing CooperVision to access and reuse assets efficiently

The Results

Enhanced Efficiency and Cost-Effective Digital Operations

Webpuppies’ maintenance services for CooperVision achieved:

Improved Operational Efficiency: Timely updates and issue resolution ensured CooperVision’s digital platforms operate smoothly.
Cost Savings: Flexible man-hour rates and rollover options allowed CooperVision to manage resources effectively.
Enhanced User Experience: Regular UX and accessibility reviews contributed to an improved user journey across APAC markets.

The result? A reliable, cost-effective maintenance model that ensures CooperVision’s digital presence is robust, current, and ready to support their growth.

The Impact

A Reliable Digital Foundation for APAC Markets

With Webpuppies’ maintenance support, CooperVision achieved:

Increased Reliability: Consistent technical support and monitoring for minimal disruptions.
Scalability: The flexible man-hour model allowed for easy scaling in line with CooperVision’s needs.
Stakeholder Confidence: Assured by regular updates, clients and users experience an optimised digital journey, fostering trust in the brand.

The Webpuppies Difference

Webpuppies’ proactive approach to digital maintenance ensures CooperVision’s website remains updated, secure, and aligned with their brand standards across APAC. This case study highlights Webpuppies’ expertise in:

Customised Maintenance Services

User-Focused Enhancements

Asset Management and Data Retention

Scalable Support Models

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