The Challenge
Consistent, Scalable Maintenance and Technical Support
As a global leader, CooperVision needed more than just routine maintenance—they required a strategic approach to ensure digital stability, security, and performance across APAC.
- Minimising Digital Downtime & Performance Issues: A seamless customer experience required constant monitoring and rapid resolution of technical issues.
- Scalability & Multi-Region Consistency: CooperVision needed a standardised yet adaptable digital infrastructure to maintain brand alignment while supporting local market demands.
- Optimising Asset & Campaign Management: With digital assets spread across multiple platforms and regions, ensuring efficient content updates, UX enhancements, and data security was critical.
Without a structured enterprise-grade maintenance strategy, these challenges posed risks to CooperVision’s market presence, operational efficiency, and customer retention.
